Terms & Conditions

Last Updated: May 4, 2026

1. Acceptance of Terms

By accessing or using Nammaflow CRM (the "Service"), operated by Nammaflow Technologies ("Company", "we", "our", or "us"), you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to all of these Terms, do not access or use the Service.

These Terms apply to all users including workspace administrators, managers, agents, and any other individuals accessing the Service through an authorized workspace account.

2. Description of the Service

Nammaflow CRM is a cloud-based Customer Relationship Management platform that provides tools for lead management, activity tracking, calling integration, WhatsApp and SMS messaging, billing and invoicing, analytics, and related business workflow automation.

The Service is provided on a subscription basis to organizations ("Workspace Owners") who may grant access to their team members ("Users").

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Use the Service only for lawful business purposes.
• Not be prohibited by applicable law from using the Service.

4. Account Registration and Security

Workspace Owners are responsible for maintaining the confidentiality of their account credentials. You agree to:

• Provide accurate, complete, and current registration information.
• Notify us immediately of any unauthorized access to your account.
• Be responsible for all activity that occurs under your workspace account.
• Not share your login credentials with unauthorized persons.
• Enable two-factor authentication (OTP) for all users where available.

We reserve the right to suspend or terminate accounts that show signs of unauthorized access or fraudulent activity.

5. Subscription and Payment

Access to the Service requires a valid subscription. By subscribing, you agree to:

• Pay the applicable subscription fees as described in the chosen plan at the time of purchase.
• Fees are billed in advance on a monthly or annual basis, as selected.
• All fees are exclusive of applicable taxes (including GST where applicable in India).
• Subscription fees are non-refundable except as expressly stated in our refund policy.
• We reserve the right to modify pricing with 30 days' prior notice.

Failure to pay may result in suspension of access to the Service until outstanding payments are settled.

6. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Send unsolicited bulk messages (spam) via SMS or WhatsApp features.
• Harass, threaten, or harm any individual through the messaging features.
• Upload or distribute malware, viruses, or any harmful code.
• Attempt to gain unauthorized access to other workspaces or user accounts.
• Reverse engineer, decompile, or disassemble any part of the platform.
• Use the Service to scrape, collect, or misuse other users' data.
• Impersonate another person or organization.
• Use automated tools to access the Service in a manner that degrades performance for others.

Violation of this policy may result in immediate suspension or termination of your account without refund.

7. Data Ownership

You own your data. All lead data, customer data, activity logs, and business information you enter into the Service remains your property. We do not claim ownership of your data.

By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing the Service. We will not use your data for any other purpose without your explicit consent.

8. Intellectual Property

All intellectual property in the Service — including but not limited to the platform software, user interface, design, logos, and documentation — is owned by Nammaflow Technologies and protected under applicable intellectual property laws.

You are granted a limited, non-transferable, revocable license to use the Service solely for your internal business purposes during your subscription term. You may not copy, modify, distribute, sell, or sublicense any part of the Service.

9. Third-Party Integrations

The Service may integrate with third-party services such as telephony providers, WhatsApp Business API providers, and SMS gateways. Your use of such integrations is subject to the terms and policies of those third parties. We are not responsible for the availability, accuracy, or conduct of third-party services.

10. Messaging Compliance

When using the SMS and WhatsApp features, you are solely responsible for:

• Obtaining all necessary consents from message recipients as required by law.
• Complying with TRAI (Telecom Regulatory Authority of India) regulations regarding commercial communications.
• Registering DLT (Distributed Ledger Technology) sender IDs and templates as required for SMS.
• Ensuring WhatsApp message templates are approved by Meta before use.
• Not sending messages to individuals who have opted out of communications.

11. Service Availability and Maintenance

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for any downtime, data loss, or business disruption caused by:

• Scheduled or emergency maintenance.
• Third-party service outages (telephony, WhatsApp, SMS gateways).
• Force majeure events including natural disasters, internet disruptions, or government actions.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Nammaflow Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill, arising from:

• Your use of or inability to use the Service.
• Unauthorized access to your data.
• Actions of third-party service providers.
• Any errors or inaccuracies in the Service.

Our total liability shall not exceed the amount paid by you for the Service in the three (3) months immediately preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Nammaflow Technologies and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or third-party rights.
• Any data you submit, store, or process through the Service.

14. Termination

Either party may terminate the subscription with 15 days' written notice. We may immediately suspend or terminate your access if you:

• Breach these Terms and fail to remedy the breach within 7 days of notice.
• Use the Service for illegal or abusive purposes.
• Fail to make payment after 15 days past the due date.

Upon termination, your access to the Service will cease. You may request a data export within 30 days of termination, after which your data may be permanently deleted.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days.

16. Changes to Terms

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email or in-app notification. Your continued use of the Service after the effective date of changes constitutes acceptance of the revised Terms.

17. Contact Us

For questions about these Terms, please contact:

• Company: Nammaflow Technologies
• Email: legal@nammaflow.in
• Support: support@nammaflow.in